placing an order

how do I place an order?
Please email your order to zoe@bunnydelicious.com
I will then email you back to discuss your order in finer detail (this is my preferred method of contact)
Alternatively, I can be contacted on 01268 782862
To protect the environment and for speed, invoices are sent by PDF via email.

save the date cards/invitation samples
1. names of bride & groom (how you wish them to appear)
2. name of design
3. date of wedding
4. font choice (tab at the top of this page)
5. colour scheme - please be specific with shades i.e. hot pink, turquoise blue etc
6. white or ivory card for the text to go on
7. full name and address
8. contact telephone number
9. where did you hear about my website?
*print samples are free of charge (maximum of 2 samples) handmade samples are charged at cost - a paypal invoice will be sent to you.
Lead times can vary on sample requests, although I do try to turn them around within 7 days.

guest books/post boxes/wedding photo albums/wedding memory boxes/welcome signs
1. names of bride & groom (how you wish them to appear)
2. name of design - please aslo give the name of the bride & groom on the product you like (e.g. Mr & Mrs Kensington PRINT- Paul & Vikkie)
3. date of wedding
4. font choice (tab at the top of this page)
5. Ribbon colours (tab at the top of this page)
6. colour scheme - please be specific with shades i.e. hot pink, turquoise blue etc
7. white or cream product (guest books, memory boxes and albums only; post boxes are WHITE only
8. full name and address for an invoice
9. contact telephone number
10. where did you hear about my website?

bridal party thank you cards/bouquet tags/gift tags
1. names of bride & groom (how you wish them to appear)
2. name of design (any of the PRINT invitation drawings can be used as a tag)
3. date of wedding
4. font choice (tab at the top of this page)
5. colour scheme - please be specific with shades i.e. hot pink, turquoise blue etc
6. white or cream card base
7. full name and address for an invoice
8. contact telephone number
9. where did you hear about my website?
10. Names of Recipients and roles on the day (if applicable)
11. If Gift Bags are required, please let me know which size (A3, A4, A5) and which colour (White or Cream)

honeymoon albums
1. names of bride & groom (how you wish them to appear)
2. style of album (Mini Album, Live each Night or I heart ...)
3. dates of honeymoon
4. location(s) of honeymoon
5. Is there anything in particular you are doing (if not a generalisation of the area will be used)
6. font choice (tab at the top of this page)
7. if you have a preferred colour scheme, please let me know, otherwise albums will be made in the style of the country
8. white or cream album
9. full name and address for an invoice
10. contact telephone number
11. where did you hear about my website?

baby & christenings
baby photograph albums
1. names of baby
2. date of birth
3. time of birth
4. birth weight
5. names of parents
6. name of design
7. full name and address for an invoice
8. contact telephone number
9. where did you hear about my website?

christening photograph albums and guest books
1. names of baby
2. date of christening
3. name of church
4. name of design
5. colour scheme: pink/blue or ivory
6. full name and address for an invoice
7. contact telephone number
8. where did you hear about my website?

for all other enquiries, please email your initial interest and your enquiry will be dealt with shortly - please be patient during peak times

terms and conditions
Please read carefully, as these conditions apply to all orders

lead times
Lead times vary according to diary availability, with the summer months being our most busy.
Small items like guest books and post boxes can usually be accommodated, and an estimated production date
will be assigned when you place an order.
Bigger more involved pieces items such as table plans, need to be booked into the diary quite early into your
planning, so please bear this in mind. A safe indication is 9-12 months prior to your wedding day.
The simple rule is this - if you want me for your wedding - book me!

payment
Once you have decided to proceed with an order, the following payment terms are applicable:-
i) an order where the production date assigned is less than 4 months - full amount due at time of placing an order
ii) an order where the production date assigned is more than 4 months - non refundable 50% deposit
iii) the balance of the order must be paid 6 weeks prior to production.
Payment can be made by cheque, bank transfer, or by credit/debit card via paypal

producing your order
Work will not begin on your order under any circumstance until signed paperwork and a proof (if applicable)
have been received. Once an order has been placed, a production date for each stage of the order will be given
to you. These dates must be strictly adhered to, as other clients must be taken into consideration.
Failure of this may result in your order being put back several weeks, or cancelled if is too close to the wedding
date. Where Names are being used, e.g. place cards and table plans, names must be sent by email to ensure
correct spellings.

proof reading
Whilst every pre-caution is taken to ensure all information is correct, It is your final responsibility as a client to
proof read check through the wording/dates. By signing all documentation, you are agreeing that all documents
have been proof read

custom made orders (Themed Table Plans/Honeymoon Albums)
The above items are made based on the information given at the time of ordering.
By placing an order, you agree to trust my artistic interpretation of the themed event based on the style of my
work shown on the website. Themed items carry a strict no refund policy.

making changes to an existing order
If changes are made to an order (for example changing the order of names on a table plan, after the final draft
has been submitted) where the work has already taken place, additional charges will be made at a cost of Ł7.50
per half hour, plus material costs if applicable.

cancelling an order
Once a booking has been confirmed and a deposit/full amount has been paid,
a refund cannot be given if the order is later cancelled
If an order is cancelled part way through an order, you are liable to pay for all work completed up to that date
if it exceeds the deposit amount.

errors, returns & damages
In the unlikely event that an error has occurred, please notify me as soon as possible by telephone so that the
situation can be corrected with immediate effect.
- there are no refunds offered on surplus invitations, reply cards and thank you cards.
- any damages which have occurred during delivery must be reported immediately.

packaging and delivery
Orders under 2kg in weight will be sent by ROYAL MAIL SPECIAL DELIVERY
Orders over 2kg in weight, will be sent by FEDEX.
All services are charged at cost, plus a small packaging charge and will require a signature.
Due to high courier charges, please email/telephone for alternative delivery charges to the following locations:-
Channel Islands
Isles of Scilly
Isle of Wight
Isle of Man
Scottish Offshore Islands
Scottish Postcodes IV, HS, KA27-28, KW, PA21-49, PA60-78, PH18-26, PH30-42, ZE
Europe & Worldwide delivery by quotation.

copyright
All designs and web content that appear on the website of www.bunnydelicious.com are protected by copright
which is registered to Zoe Rusga and Bunny Delicious. Design plagiarism is not acceptable in any form and legal
action will be sought should this breach of contract be broken. Copyright is in place for all designs produced
between April 2003 to current date.

data protection
In accordance with the 1998 data protection act, all data collected is solely used by "bunny delicious"
and will not be used for any other purpose unless required to do so by Law.

registered trading address
10 Langham Drive
Rayleigh
Essex
SS6 9TA